Szállítási szabályzat

Delivery rates and free delivery

Delivery rates and the free-delivery threshold depend on the destination, the items in your bag and, where needed, your postcode. The current rate is shown in the delivery calculator and confirmed at checkout before you pay. We do not maintain a separate static price table because carrier rates can vary by parcel weight and destination.

Processing, delivery and tracking

Orders are prepared on business days, Monday to Friday. If your order is sent in more than one parcel, each parcel is tracked separately. When your parcel is on its way, we send its tracking link to the contact details used at checkout.

Delivery estimates are shown at checkout for your address and basket. They are estimates, not guaranteed delivery dates. If no different delivery period is agreed at checkout, goods will be delivered no later than the period required by applicable law.

Taxes, duties and import charges

For the countries we serve, taxes and duties are included in the checkout total except for Switzerland and Norway. For deliveries to Switzerland or Norway, local import VAT, duties or carrier handling charges may be collected on delivery by the relevant authority or carrier.

Questions about delivery

For help before or after you order, please use the live chat on our website and have your order number ready where applicable.

Cancellations

You can request cancellation within 15 minutes of placing an unfulfilled order. After that, use live chat as soon as possible; we will check whether the order can still be stopped, but cancellation is not guaranteed once fulfilment has begun.

This policy does not limit any rights you have under applicable consumer law.