Calendar days
to request a return after delivery.
Returns
Need to return an item?
You can request a return within 30 days of delivery. We will guide you through the next steps from your order.
Before you start
Select the reason for your return.
Each return is reviewed in your account, so we can give you the right next step and the correct private return route.
For a change of mind
You have 30 calendar days from delivery to make your request.
Once your request is accepted, return the item unused, in its original condition and packaging. You arrange and pay for the return postage; please use a tracked service and keep the receipt.
- Request in your SHAMTAM account
- We respond within 2 business days
- Send it within 14 calendar days of approval
Start a return from your order.
Sign in, select the eligible item and submit your request. Your personal return instructions appear only after it is approved.
Business days
for our reply to your request.
Calendar days
to dispatch once the return is approved.
Calendar days
to begin the refund after receipt and inspection, or proof of return where required.
The practical details
A few useful answers.
Where do I send my return?
Once your return request is approved, your instructions will show the return address and reference for your order.
What do I put on the parcel?
Use the reference in your approved return instructions so we can identify your return.
What if my item is damaged, faulty or not what I ordered?
Select that reason in self-service returns and include clear photos if requested. We will arrange the appropriate resolution and cover reasonable return costs where the item is incorrect, damaged or faulty.
Are any items non-returnable?
For hygiene and safety, personalised goods, opened personal-care products, and sealed items that are unsuitable for return once unsealed may be ineligible. Your account will show whether an item can be requested for return.
Can I cancel an order?
You can request cancellation within 15 minutes of placing the order. After that, please use the return route once the order is delivered.
This page explains our service process and does not limit any statutory consumer rights that apply in your country.