Returns

Request a return

Tell us once what you would like to send back, with two photos, and we can answer you in one step. You will hear from us by email within 2 business days.

30 days from delivery to ask
14 days to send it after approval
5 business days to refund once it arrives

Find your order

Your order number is in your confirmation email. It starts with S.

Order number Email used at checkout

Which items?

Choose each item and how many you are returning.

What happened?

Reason Condition of the item

Tell us in a sentence or two

For hygiene reasons we cannot take back opened cosmetics or personal-care items unless they arrived damaged or faulty.

What would you prefer?

A refundTo your original payment method An exchangeFor the same item or another one Store creditA gift card for your next order

Add photos

At least two: the item itself and its packaging or label. If something is damaged, add a close-up.

Add photoJPG, PNG or HEIC

Send your requestI confirm these details are correct, and I agree that SHAMTAM may use my photos to assess this return, as set out in the Privacy Policy.

This page explains our service process and does not limit any statutory consumer rights that apply in your country.

Request a return

Thank you, we have it.

Your cart

SHAMTAM Family

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