Returns
Need to send something back?
Tell us what happened in one short form with two photos. We reply within 2 business days with everything you need.
Start a returnTakes about 3 minutes
Have these ready
- Your order number (it starts with S) and the email you used
- Two photos: the item, and its packaging or label
- The item itself, packed as it arrived if you can
How it works
- 1
Send a request
Order number, email, the items and two photos.
- 2
We reply in 2 business days
If we approve it, the email holds the address and your return number.
- 3
Post it within 14 days
Use a tracked service and put the return number on the parcel.
- 4
Refund in 5 business days
From the day it reaches us, to your original payment method.
Who pays for the postage
You changed your mind
- Ask within 30 days of delivery
- Unused, in its original packaging
- Refund, exchange or store credit
Damaged, faulty or wrong item
- Add clear photos of the problem
- Keep the postage receipt and we refund it
- Sometimes we refund without asking for the item back
For hygiene reasons we cannot take back opened cosmetics, personal-care or aromatherapy items, or personalised goods, unless they arrived damaged or faulty.
Questions
Where do I send my return?
Wait for our email: it has the warehouse address and your return number. Please do not post anything before it arrives.
What do I write on the parcel?
Your return number, clearly on the outside, and a note with the same number inside.
Can I cancel an order?
Within 15 minutes of ordering, yes. After that, chat with us straight away and we will see if it can still be stopped.
How long does the refund take?
We refund within 5 business days of the parcel reaching us. Your bank may take a few more days to show it.
Ready to start?
One form, two photos, an answer within 2 business days.
This page explains our service process and does not limit any statutory consumer rights that apply in your country.